Health Insurance for Dogs and Cats  | 1-800-807-6724

Customer Support Center

Welcome to our customer support center where you’ll find claim forms and our Member Center to access your account.

Pet Insurance Claim Form

It’s a PDF form, so you’ll need Adobe Acrobat Reader to open it. Download Claim Form

Member Center

Access your account, including your latest claim and payment information, conveniently online at our Member Center. You can also update your contact information, sign up for direct deposit of reimbursements, and change your billing method.

Save 10% by Protecting Multiple Pets

If you have more than one pet, save with our 10% discount for eligible multiple pets.* To add a pet to your account, call us at 1-800-807-6724 today.

If you have any questions, contact us at 1-800-807-6724 or email address for Pet Insurance Customer Satisfaction contact.

*Applies to base plan premium

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Notice to California Residents

The information herein is summarized. All pet insurance plans have limitations and exclusions. Specific products, features, rates, and discounts may vary by state, eligibility, and are subject to change. Reimbursements are based on a percentage of usual and customary eligible costs. Additional deductible and co-insurance options are available. Wellness coverage provides reimbursement up to a listed amount. Rates depend on the zip code, breed, age and coverage selected. For more information, go to

By enrolling, you are joining our Petshealth Care Plan family. Products are underwritten by the United States Fire Insurance Company and administered by Fairmont Specialty Insurance Agency (FSIA Insurance Agency in CA), members of the Crum & Forster Enterprise. Hartville Pet Insurance Group is a trademark of United States Fire Insurance Company. The United States Fire Insurance Company and Fairmont Specialty Insurance Agency may be individually or collectively referred to as Hartville Pet Insurance Group or Hartville.

The ASPCA® does not offer insurance. Through a strategic licensing agreement, in exchange for the use of ASPCA trademarks, the ASPCA is paid a royalty fee of up to 10% of the purchase price, with a minimum of $335,000 per year.
C&F and Crum & Foster are registered trademarks of the United States Fire Insurance Company. Crum & Forster Enterprise is a part of Fairfax Financial Holdings Limited.
© Copyright 2015, United States Fire Insurance Company Click to verify BBB accreditation and to see a BBB report.